Quick Answer: How Do I Speak To Hermes Delivery?

How long do Hermes returns take?

Return will be usually completed in seven business days.

You will be notified after the completion of the return, and the sender will let you know if an exchange or refund will be provided..

How do I divert my Hermes parcel?

You can now divert your parcel at any point in your parcels journey to your chosen safe place or a neighbour. Just enter your 16 digit tracking number and delivery postcode to see the options available. How can I change my delivery address?

Can I return a Hermes parcel at the post office?

If you prefer to drop off your parcel rather than waiting in to have it collected from you, simply book a drop-off service. Drop off services are offered by Collect Plus, Hermes, UPS, DPD and Parcelforce. … If you choose a Parcelforce delivery service, you drop it off at your local Post Office, or Parcelforce Depot.

Can you track your Hermes driver?

You can track your Hermes parcel delivery and find your item’s current whereabouts with the quick and simple Parcel2Go.com tracking tool. Enter Your Tracking Reference: … Entering your Hermes tracking reference will also work.

Does Hermes deliver on a Sunday?

It is the first consumer delivery company to offer its retail customers a 7- day service. … The Sunday service will initially be available as a next day service, with customers able to order all day Saturday for a Sunday delivery and will be fully tracked.

Where is my parcel Hermes?

To track your parcel, you need to use your myHermes order number. If you are unsure of your order number then please go to the “My Account area”, log in and then click on the “My Orders” tab to find your HRM number. This number can also be found on your confirmation email.

Why is my Hermes parcel being returned to sender?

If you are the sender, there is a possibility that the recipient may refuse to accept the package. This could happen either because the person was not notified about the delivery, or because the packaging was damaged. Then, the parcel will be returned to the sender, on the request of the receiver.

What happens if I miss my Hermes delivery 3 times?

Hermes will attempt to deliver your parcel on three separate days, before returning the parcel back to our premises. … If you do miss three seperate delivery attempts from Hermes, then the parcel will be returned back to our warehouse and we will issue a refund for this upon arrival.

How do I speak to a human at Hermes?

To speak to Hermes on the phone, call 0330 333 6556.

How do I get in touch with Hermes UK?

Hermes UK Telephone Number: 0330 333 6556.

Can Hermes pick up my parcel?

All we need next is a few details about your parcel. You can book your collection up to 7 days in advance or as early as tomorrow. Just book before 10pm and a courier will collect your parcel the next day, between 8am and 8pm – you’ll receive a 2-hour time slot on the day.

Does Hermes have a live chat?

Domestic – UK to UK If you have a question regarding a domestic order, you’ll need to speak to our specialised team. They are available on live chat 8am – 6pm Monday to Saturday.

What does on its way mean Hermes?

Your parcel is with a courier, on its way to its destination, and can be expected to arrive. Delivered. The parcel has arrived at its destination, or has been left in a designated safe place. Please note that tracking information for parcels sent from retailers will not always follow the route detailed above.

How do I get a refund from Hermes?

If you no longer need to send your parcel, you can cancel your order and request a refund….Request a refundBe the contract holder with Hermes International.Have booked the delivery within the last 28 days.Request your refund prior to collection or drop off.

What does driver not scanned at Depot mean Hermes?

‘Not scanned at depot’ is hermes speak for ‘we no longer know where your parcel is’. There’s an outside chance that the second package (worth over £300) will turn up, but I will now request all my purchases are sent via Royal Mail, or a competent courier. Hermes are cowboys. Message 5 of 16 (8,396 Views) 1.

What happens if a parcel goes missing?

If it is confirmed that your parcel is missing, then you are entitled to compensation for your loss. The value you will receive depends on the value of the parcel and its insurance coverage. Keep in mind that you will receive a reimbursement for the loss and not the value of the insurance coverage.

Can’t get in touch with Hermes?

Calling Hermes. Reach customer service by calling 0330 808 5456. Follow the automated menu system and enter any account or parcel information. Once you get to speak with a customer service representative, you may need to present your package’s tracking number and your Hermes account details to verify your identity.

What happens if my Hermes parcel is not delivered?

Your courier will always make three attempts to deliver your parcel. They’ll leave a calling card to let you know when’ll make their next attempt, which is usually the next working day. If you don’t think you’ll be in for your next attempt, you can divert your parcel to a safe place or neighbour.